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FAQ

  • Why choose Serve By Design?

    We stand by our services and we don't have contracts or minimum commitments. If we don't meet your expectations, we will refund your money. No questions asked.

  • Where are your servers located?

    Most of our servers are located in Atlanta, GA. Our backup servers are in a private data center located in MN.

  • Do you accept cryptocoins like Bitcoin?

    Yes!

  • Do you have a test IP or a download file?

    Test IP: 172.82.133.34
    100MB Test file: http://172.82.133.34/100.bin

  • How long does it take to deploy my VPS?

    All of our orders are hand processed. Once your order passes some of our basic fraud tests, your VPS will be deployed ASAP. In most cases, after you order, it takes less than 1 hour.

  • What things are not allowed on my VPS?

    View our Terms Of Service for more info.

  • What type of hardware do you use?

    Configuratons may vary based on available hardware. Usually, the minimum configuration is:
    Dual Quad-Core Xeon L5520
    32GB-74GB RAM
    1TB Enterprise Drives In RAID Configuration
    Gigabit Uplink

  • How do I contact Serve By Design?

    The fastest way to get support or contact us is to open a ticket. Open a support ticket here.

    You can also call us: +1 320-204-5909

  • Do you oversell your services?

    Currently, no. However, we have no policy against overselling. We are not trying hiding anything here. It's no secret that users often don't use all the resources allocated to them.. Based off that, if we would oversell, we place users on appropriate nodes to mitigate any high usage spikes. When it's all said and done, you should not notice any performance bottlenecks.

  • What operating systems to you have available?

    Aside from offering Turnkey Linux, we also offer:
    CentOS
    Debian
    Fedora
    Scientific
    Suse
    Ubuntu
    You can view a complete list here: OpenVZ Containers

  • Do you offer DDoS protection?

    We do not. However, you can use a free service like Cloud Flare.